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Memoria Technica is a small woman owned business. We do not offer trade work. All work is performed in-house by Brittany Nicole Cox or with the assistance of a select group of trusted artisans who collaborate with her regularly. Our work is carried out by hand, often employing the same methods, tools, materials, and skills used during the original creation of the objects. Due to the meticulous nature of this work, it requires time. If you have a limited budget, a firm schedule, or are interested in reselling for profit, we recommend seeking services from another atelier. Otherwise, we look forward to delivering the finest workmanship available.

Initial Consultation and Estimation
All conservation services begin with a conversation about your object, its condition, and the work you wish to have performed. This initial discussion helps us understand the scope of work and provides you with a clearer idea of what may be required to meet your expectations. Following this consultation, if you would like an estimate, the object must be sent to us for an in-depth assessment. Upon receipt, we will carefully evaluate the object and provide an estimate via email, outlining the required work, a possible time frame for completion, and the expected cost. There is a charge for this assessment service. While we strive for accuracy in our initial estimates, please note that the final cost may differ from the estimate provided. We also offer a museum-quality Condition Report and Treatment Proposal, which includes research, citations, photographs, and descriptions. These reports, depending on the object, range from 10 to 60 pages and are billed on an hourly basis. After completing the work, you will receive a final report with a Treatment Summary, documenting the repair process, products used, future considerations, and recommendations for long-term care.

Accuracy Note: Please be aware that servicing a vintage mechanism, particularly those over 100 years old, does not guarantee a super accurate timekeeping rate. Achieving such accuracy may necessitate the replacement of critical components, such as the mainspring and the hairspring, among others. If desired, the process would involve completing the basic service as an initial step, followed by an evaluation of timing and performance, after which further actions can be discussed.

Approval and Scheduling
To schedule the repair of your object, you must approve the work and associated costs by responding to the email containing the estimate. We will then confirm a start date and place your item in the repair queue. If you choose not to proceed with the work, your object can be collected once the estimation fee has been paid. Objects left uncollected for more than 30 days after receipt of the invoice will incur a weekly storage fee.

Payment and Collection
Upon completion of the work, you will receive an email notification that your object is ready for pickup. We accept payments via check, bank transfer, money order, or credit card. If you require additional information about your item, please contact us by phone or email promptly.

Shipping and Handling
Shipping and handling of your object may need to be arranged via a specialty courier service, depending on the object’s value, and will be at your expense.

Contact and Visits
Should you have any questions or concerns, we are available by telephone. Additionally, clients are welcome to visit the workshop.

We appreciate your understanding of these terms and are committed to providing the highest quality service for your object.

Consultation and Responsibility
If you wish to hire me as a consultant, please note that I am not responsible for any work performed by others. My responsibility is limited to the work I personally undertake. Should I provide advice on how to stabilize, paint, or repair a structure housing a mechanism, and if that advice is not followed, I cannot be held responsible for the outcome or guarantee the running of the mechanism.

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